TERMS & CONDITIONS OF BOOKING

Please read these Terms & Conditions carefully before booking any Workshop through our website, by email, or by telephone. If you have any questions, we are always happy to help—please contact us before confirming your booking. By making a booking, you agree to these Terms as set out below (as amended by Honeybourne Pottery from time to time).


BOOKINGS

  • Please check your availability carefully before booking, as all Honeybourne Pottery Workshops and Events are non-refundable under all circumstances.

  • Full payment is required at the time of booking. We do not accept provisional bookings, and your place will not be confirmed until payment is received. In some cases, and only if agreed in writing, we may accept a deposit instead of full payment.

  • Once your booking has been processed, you will receive an automated Workshop Confirmation email. A binding contract is formed when this confirmation is issued.

  • We recommend that participants consider obtaining personal travel or event insurance where appropriate.

CUSTOMER CANCELLATION & TRANSFERS

  • All cancellation or transfer requests must be made in writing via email to info@honeybournepottery.co.uk. Please include your original booking confirmation if possible.

  • If you cannot attend your Workshop, you may nominate another person to attend in your place, provided their requirements are similar to yours. You must notify us in advance (in writing) with their full name and contact details. All substitute participants will also be bound by these Terms & Conditions.

If you cancel your booking, we reserve the right to impose cancellation charges as follows:

  • 14 days or more before the Workshop: We will work with you to move your booking to an alternative date or Workshop (additional charges may apply if the chosen Workshop is higher in value). If no new date is agreed at the time of cancellation, a Credit Voucher will be issued for the full Workshop value, less a £5 administration fee per person on the booking. Credit Vouchers are valid for 12 months from the date of issue.

  • Less than 14 days before the Workshop: 50% of the Workshop fee will be forfeited. A Credit Voucher will be issued for the remaining 50%, valid for 12 months.

  • Less than 72 hours’ notice or non-attendance: The full Workshop fee will be forfeited, and no Credit Voucher will be issued.

LATE ATTENDANCE

  • Workshops run to a fixed schedule and begin promptly at the advertised start time. Please allow extra travel and parking time so you can relax and fully enjoy your session.

  • If you arrive late, the Workshop cannot be extended. If your late arrival causes significant disruption, we may refuse entry. In such cases, your booking will be treated as a late cancellation and the full fee forfeited.

  • Out of courtesy to others, please contact us if you believe you may be delayed. While we will always do our best to accommodate late arrivals, entry after the session has started cannot be guaranteed.

GIFT VOUCHERS & WORKSHOP CREDIT

  • Gift vouchers and Workshop Credit are non-refundable and valid for 12 months from the date of issue.

  • Vouchers can be extended for an additional 3 months upon payment of a 20% handling fee. This must be agreed in writing, and payment must be received before the original expiry date.

  • All standard cancellation policies apply to voucher holders.

CANCELLATIONS BY HONEYBOURNE POTTERY

On rare occasions, a Workshop may need to be cancelled due to insufficient bookings or unforeseen circumstances, including on the day of the session. We will provide as much notice as possible and offer you the choice of:

  • a full refund to your original payment method,

  • rescheduling to an alternative date, or

  • a Credit Voucher valid for 12 months from the date of issue.

Honeybourne Pottery cannot be held responsible for failure to deliver services due to events beyond our reasonable control (e.g. extreme weather, power outages). If required to close due to government restrictions (e.g. a pandemic lockdown), all affected bookings will automatically be converted into a Credit Voucher valid for 12 months from the date of reopening.

We may make reasonable amendments to Workshop content, timing, or Tutors. Any such changes will not affect your statutory rights.

Please note that Honeybourne Pottery cannot accept responsibility for travel, accommodation, or other additional costs incurred due to cancellations or rescheduling. We recommend that participants consider obtaining personal travel or event insurance where appropriate.

HEALTH & SAFETY

Honeybourne Pottery is a working studio environment, and we ask all visitors to exercise care and attention at all times. By attending a Workshop, you agree to comply with all health and safety instructions given by our staff.

We take every reasonable precaution to ensure a safe environment, but attendance is at your own risk. We cannot accept liability for accidents, injuries, or damage occurring on the premises.

Equipment Use

  • Workshops may involve specialist equipment. Full instructions will be given by your Tutor before use.

  • If you are ever unsure, do not use the equipment—ask your Tutor for assistance.

  • We cannot be held responsible for accidents caused by misuse of equipment or failure to follow instructions.

Accidents

  • Any accident or injury, however minor, must be reported to staff immediately. You may be asked to complete an accident report form.

Studio Access & Conduct

  • Please remain within designated Workshop areas and do not enter non-public areas.

  • Comfortable clothing and suitable footwear must be worn. Jewellery (including rings, watches, long necklaces, bracelets) must be removed before using the potter’s wheel, and long hair tied back.

  • No food may be consumed in the studio unless otherwise stated. Drinks are permitted but must be in lidded cups or bottles.

  • Participants must not attend under the influence of alcohol or drugs.

Personal Belongings

  • Please avoid bringing valuables. We cannot accept responsibility for loss or damage to personal belongings, including clothing, shoes, jewellery, watches, or mobile devices.

Health & Allergies

  • Please inform us in advance of any serious allergies or medical concerns so we can make any necessary arrangements.

Children

  • Children under 16 must be accompanied and supervised by a responsible adult at all times.

ACCESSIBILITY

Honeybourne Pottery is committed to providing a welcoming, adaptable, and pan-disability accessible environment for all visitors. We aim to ensure that everyone can enjoy their Workshop safely and comfortably.

  • Please let us know in advance if you have any mobility requirements, sensory needs, or other accessibility considerations, so we can make appropriate arrangements.

  • While we strive to accommodate all requirements, please note that some areas or activities may have inherent limitations due to the nature of a working pottery studio.

We encourage all participants to contact us in advance with any questions about accessibility or to discuss specific support needs.

TECHNICAL ISSUES & EQUIPMENT DAMAGE

  • All ceramic work is handled and fired by experienced staff. While every care is taken, ceramics inherently carry a risk of cracks, breakages, or firing failures. We cannot be held responsible for these outcomes.

  • Payment is still required for work that fails in firing, as costs of materials and kiln use are incurred.

  • Any equipment damaged through negligence or improper use must be repaired or replaced at the participant’s expense.

COLLECTION OF WORK

  • Please collect your finished ceramic pieces as soon as possible after receiving our collection email. This helps us keep our storage area organised and prevents accidental damage due to a build up of work.

  • Work not collected within 6 weeks of the notification email will be disposed of.

  • Postal delivery can be arranged for those travelling from further afield. However, we cannot accept responsibility for loss or damage during postal transit.

PHOTOGRAPHY

  • Photography is welcome, but please be considerate of others when taking pictures or videos.

  • We occasionally take photos or videos for our website and social media. Permission will always be sought from participants before doing so. If you later wish to withdraw permission for photos taken, you may do so by contacting us in writing.

DATA PROTECTION

  • Personal information will be processed in accordance with the Data Protection Act 2018.

  • Your contact details will never be shared with third parties.

  • Personal data is securely stored and used solely to process and manage your booking.