TERMS & CONDITIONS OF BOOKING

Please read these Terms & Conditions carefully before booking any workshop, course or other event with Honeybourne Pottery, whether through our website, by email or by any other booking method we make available.

For the purposes of these Terms & Conditions, “Workshop” includes any workshop, class, course, event or other activity provided by Honeybourne Pottery.

If you have any questions about these Terms & Conditions, we are always happy to help, so please contact us before confirming your booking. By making a booking, you confirm that you have read, understood and agreed to these Terms & Conditions.

BOOKING & PAYMENT

  • All Honeybourne Pottery Workshops are subject to the cancellation terms set out below. Please ensure you are available to attend before making a booking.

  • Our workshops have varying age requirements, so please check the individual Workshop or Course page before booking. Workshops are not suitable for children under 7, and anyone under 16 must be accompanied and supervised by a responsible adult.

  • Full payment is normally required at the time of booking to secure your place. Provisional spaces cannot be held. For larger group or private bookings, we may accept a deposit to confirm the booking, with the remaining balance due before the Workshop. Any deposit and balance arrangements will be confirmed in writing.

  • Once your booking has been accepted and the required payment has been received, a binding contract is formed. You will receive a Workshop Confirmation email. If you do not receive this within 24 hours, please check your spam/junk folder and contact us to ensure your booking has been processed.

  • Honeybourne Pottery is a cashless business and we are unable to accept cash payments at the studio. All bookings, purchases and additional charges must therefore be paid by an accepted electronic payment method. We accept major debit and credit cards, including Visa, Mastercard and American Express, as well as bank transfer where agreed in advance.

  • If payment is made using a Honeybourne Pottery Gift Voucher or Workshop Credit, the relevant voucher or credit code must be redeemed at the time of booking.

  • We recommend that participants consider obtaining personal travel or event insurance where appropriate.

CUSTOMER CANCELLATION & TRANSFERS

We completely understand that plans can change and unexpected circumstances can arise, and we will always aim to handle cancellations with understanding and consideration. However, as a small independent family business with limited workshop spaces, late cancellations can be very difficult for us to refill at short notice, particularly once staffing and resources have been arranged. As a result, they can lead to a genuine financial loss for our business.

For this reason, and to ensure that we treat all customers fairly and consistently, our cancellation terms below apply regardless of the reason for cancellation. We kindly ask that any cancellation or transfer request is made as early as possible and in writing by email to info@honeybournepottery.co.uk

Where possible, please include your original booking confirmation.

If you cancel your booking, the following terms will apply:

  • More than 14 days before the Workshop: A Credit Voucher will be issued for the full value of the cancelled place(s), less a £5 administration fee per person. Credit Vouchers are valid for 12 months from the date of issue.

  • 14 days or less before the Workshop: 50% of the fee for the cancelled place(s) will be forfeited. A Credit Voucher will be issued for the remaining 50%, valid for 12 months from the date of issue.

  • Less than 72 hours before the Workshop, or non-attendance: The full fee for the cancelled place(s) will be forfeited and no Credit Voucher will be issued.

If, after cancelling, you subsequently find someone to attend in your place, you may request that your original booking is reinstated and transferred to the substitute participant(s). You must notify us at least 24 hours before the Workshop start time. Reinstatement is subject to availability, as cancelled places may have been released for resale, and a £5 administration fee per booking will apply.

Please provide the full name, email address and contact telephone number of each substitute participant when requesting the transfer. All substitute participants will be bound by these Terms & Conditions.

LATE ATTENDANCE

  • Workshops run to a fixed schedule and begin promptly at the advertised start time. Please allow extra travel and parking time so you can relax and fully enjoy your session.

  • If you arrive late, the Workshop cannot be extended.

  • Please contact us if you expect to be delayed; while we will always do our best to accommodate late arrivals, entry after the session has started cannot be guaranteed.

GIFT VOUCHERS & WORKSHOP CREDIT

  • Gift vouchers and Workshop Credit are non-refundable and valid for 12 months from the date of issue.

  • Workshops can be booked for any date beyond the expiry shown on the voucher, as long as the voucher is redeemed before its expiry.

  • All standard cancellation policies apply to voucher holders.

CANCELLATIONS BY HONEYBOURNE POTTERY

On rare occasions, we may need to cancel or reschedule a Workshop due to insufficient bookings, Tutor illness, adverse weather, equipment failure or other unforeseen circumstances. We will provide as much notice as reasonably possible.

Where Honeybourne Pottery cancels a Workshop and is unable to provide the booked service, you will be offered the choice of:

  • A full refund of the amount paid for the affected Workshop;

  • Rescheduling to an alternative available date; or

  • A Credit Voucher valid for 12 months.

Where circumstances outside our reasonable control affect our ability to deliver a Workshop as planned, we will contact affected customers as soon as reasonably possible and explain the options available. Nothing in these Terms & Conditions affects your statutory rights.

We may make reasonable amendments to Workshop content, timings or Tutors where necessary, provided these do not materially alter the overall Workshop booked.

Honeybourne Pottery cannot accept responsibility for travel, accommodation or other consequential costs incurred in connection with attending a Workshop, except where liability cannot lawfully be excluded. We therefore recommend that participants consider obtaining appropriate personal travel or event insurance where necessary.

HEALTH & SAFETY

Honeybourne Pottery takes every reasonable precaution to ensure a safe environment. Participants are responsible for following all safety instructions provided by our Tutors and staff. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence

Equipment Use

  • Workshops may involve specialist equipment. Full instructions will be given by your Tutor before use. Misuse may result in removal from the Workshop without refund.

  • If you are ever unsure, do not use the equipment—ask your Tutor for assistance.

  • We cannot be held responsible for accidents caused by misuse of equipment or failure to follow instructions.

Accidents

  • Any accident or injury, however minor, must be reported to staff immediately. You may be asked to complete an accident report form.

Studio Access & Conduct

  • Please remain within designated Workshop areas and do not enter non-public areas.

  • Comfortable clothing and suitable footwear must be worn. Jewellery (including rings, watches, long necklaces, bracelets) must be removed before using the potter’s wheel, and long hair tied back.

  • No food may be consumed in the studio unless otherwise stated. Drinks are permitted but must be in lidded cups or bottles.

  • Participants must not attend or participate in a Workshop while under the influence of alcohol, illegal drugs or any other substance that may impair their ability to participate safely. Where we reasonably believe that a participant is unfit to participate safely, we reserve the right to refuse admission or ask them to leave in accordance with our Participant Conduct terms.

Floors, slip & trip hazards

  • Due to the nature of our Workshops, floors can become wet or slippery from water and clay, and electrical cables from equipment may also present a trip hazard. Please take care when moving around the studio and wear suitable, secure footwear.

Personal Belongings

  • Please avoid bringing valuables. We cannot accept responsibility for loss or damage to personal belongings, including clothing, shoes, jewellery, watches, or mobile devices.

Health & Allergies

  • Please inform us in advance of any serious medical conditions, allergies, or injuries that may affect your participation.

ACCESSIBILITY

  • Honeybourne Pottery is committed to providing a welcoming, adaptable, and pan-disability accessible environment for all visitors. We aim to ensure that everyone can enjoy their Workshop safely and comfortably.

  • We operate in accordance with the Equality Act 2010 and will make reasonable adjustments wherever possible to accommodate participants with disabilities or specific needs.

  • Please let us know in advance if you have any mobility requirements, sensory needs, or other accessibility considerations so we can make appropriate arrangements. While we strive to meet all requirements, some areas or activities may have inherent limitations due to the nature of a working pottery studio and our building layout.

  • We encourage all participants to contact us in advance with any questions about accessibility or to discuss specific support needs.

TECHNICAL ISSUES & EQUIPMENT DAMAGE

  • All ceramic work is handled and fired with care by experienced staff. However, ceramics are inherently unpredictable, and cracks, breakages, glaze variations, kiln damage or firing failures can occasionally occur despite appropriate care being taken. Honeybourne Pottery cannot guarantee the successful outcome of any individual piece.

  • Where a participant chooses to have work fired, the applicable firing charge remains payable even if a piece is damaged or fails during the drying, glazing or firing process, as the associated materials, preparation and kiln costs will already have been incurred.

  • Participants must use all tools and equipment in accordance with the instructions provided by our Tutors and staff. Where equipment or other property belonging to Honeybourne Pottery is damaged as a result of a participant's negligence, deliberate actions or misuse, we reserve the right to recover the reasonable cost of repair or replacement.

COLLECTION OF WORK

  • Where you have chosen to have your work fired, we will contact you by email once it is ready for collection. Please ensure that the contact details provided with your booking are correct and check your spam/junk folder if you are expecting to hear from us.

  • Fired work should be collected as soon as reasonably possible after you receive our collection email. Due to the limited storage space available at the studio, we can only store completed work for six weeks from the date of our collection email.

  • Any work that has not been collected within this six-week period may be disposed of or recycled without further notice. We cannot guarantee that work will remain available for collection after this period.

  • If you are unable to collect within six weeks, please contact us before the collection deadline and we will do our best to agree alternative arrangements where reasonably possible.

  • Postal delivery may be available for an additional charge. Where delivery is requested, work will be carefully packaged for transit. Any loss or damage occurring during delivery should be reported to us as soon as possible so that we can advise you of the appropriate next steps.

PARTICIPANT CONDUCT

  • We want our studio to be a welcoming, enjoyable and respectful environment for everyone. We therefore ask all participants and accompanying visitors to behave respectfully towards our staff, Tutors and other participants and to follow any reasonable instructions given during the Workshop.

  • Honeybourne Pottery reserves the right to refuse admission or require a participant or accompanying visitor to leave where their behaviour is unsafe, abusive, threatening, discriminatory, seriously disruptive, or where they repeatedly fail to follow reasonable instructions given by our staff or Tutors.

  • Where a participant is refused admission or required to leave as a result of their own behaviour, no refund, Credit Voucher or rescheduling will be offered.

  • We will always seek to deal with any concerns reasonably and proportionately, with the safety, wellbeing and enjoyment of our staff and participants as our priority.

PHOTOGRAPHY & VIDEO

  • Participants are welcome to take photographs and short videos during Workshops for personal use, provided this does not disrupt the Workshop or interfere with the enjoyment or privacy of other participants.

  • Please be considerate when photographing or filming and avoid including other participants, particularly children, without their permission or the permission of their parent or guardian where appropriate.

  • From time to time, Honeybourne Pottery may take photographs or videos during Workshops for use on our website, social media or other marketing materials. We will seek your permission before taking or using identifiable photographs or videos of you for marketing purposes.

  • If you have any concerns about photography or filming during your Workshop, please speak to a member of staff.

DATA PROTECTION

  • We process personal information in accordance with applicable UK data protection legislation and our Privacy Policy. Your information may be shared with trusted service providers where necessary to process payments, administer bookings, communicate with you or provide our services. We do not sell your personal information.

COMPLAINTS & CONCERNS

We hope that you enjoy your time at Honeybourne Pottery and will always aim to resolve any concerns fairly and promptly.

If you are unhappy with any aspect of your booking or Workshop, please let us know as soon as reasonably possible so that we have an opportunity to address the matter. Where possible, any concern arising during a Workshop should be brought to the attention of your Tutor or a member of staff at the time.

Any complaint requiring further consideration should be submitted in writing by email to info@honeybournepottery.co.uk, together with your booking details and as much relevant information as possible. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

OTHER IMPORTANT TERMS

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. These Terms constitute the entire agreement between you and Honeybourne Pottery regarding your booking.

In these Terms, ‘we’, ‘us’, and ‘our’ refer to Honeybourne Pottery, and ‘you’ and ‘your’ refer to the participant making the booking.

Contact Information
If you have any questions about your booking, our Workshops or these Terms & Conditions, please contact us in writing::

  • Email: info@honeybournepottery.co.uk

  • Address: Honeybourne Pottery, 3 High Street, Honeybourne, Worcestershire, WR11 7PQ

We are always happy to help and aim to respond to enquiries promptly.