PRIVACY POLICY

Updated: 10/01/2025

At Honeybourne Pottery, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard any personal information you provide when using our website, booking workshops, or contacting us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

  • Contact information: Name, email, phone number, address

  • Booking information: Workshop choices, dates, participant details

  • Access or support requirements: If voluntarily provided for workshops

  • Payment information: Via third-party providers (e.g., Stripe, PayPal)

  • Technical data: IP address, browser type, device information via cookies or analytics tools

For participants under 16, data is collected with parental or guardian consent. Parents/guardians are responsible for the accuracy of the information provided.

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide customer support

  • Process bookings and payments

  • Communicate workshop updates, reminders, or important information

  • Share relevant participant information with our staff or workshop providers to ensure safety, accessibility, and smooth delivery of workshops

Lawful bases for processing:

  • Consent: When you voluntarily provide information or sign up for updates

  • Contract: To process bookings and deliver workshops

  • Legal obligation: To comply with accounting or tax requirements

  • Legitimate interests: To improve our services, manage workshops, and ensure safety

3. How We Store and Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:

  • Secure servers and restricted access to sensitive information

  • SSL encryption on our website

  • Collecting only data necessary for our services

Data retention periods:

  • Booking and payment records: retained for 7 years for accounting and tax purposes

  • Contact form enquiries: retained only as long as necessary to respond

  • Cookies and analytics data: retained according to the cookie provider (usually 12 months)

4. Sharing Your Data

We do not sell or rent your personal data. We may share your data with:

  • Trusted third-party services supporting our website and bookings (e.g., Stripe, PayPal, Google Analytics)

  • Workshop staff and providers, including your name, contact details, and any relevant support or access requirements. These third parties are bound to use your data solely for workshop delivery and handle it confidentially in line with GDPR

All sharing is subject to appropriate safeguards to protect your privacy.

5. Cookies and Analytics

We may use cookies to:

  • Improve website performance and user experience

  • Understand how visitors use our website (via tools like Google Analytics)

You can manage or disable cookies via your browser settings. Please note that some website functionality may be affected if cookies are disabled.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request that inaccurate or incomplete data be updated

  • Deletion: Request that your personal data be erased where applicable

  • Withdraw consent: At any time, where processing is based on consent

  • Object: To processing under certain circumstances

  • Data portability: Receive your data in a structured, machine-readable format

  • Complain: To the Information Commissioner’s Office (ICO) if you believe your data is mishandled

To exercise any of these rights, please contact us (see section 7). We aim to respond within 30 days.

7. Contact Us

If you have any questions about this Privacy Policy, or wish to make a data access request, please contact:

Honeybourne Pottery
3 High Street, Honeybourne, Worcestershire, WR11 7PQ
Phone: 07900208550 / 07581458568
Email: info@honeybournepottery.co.uk

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date of the last update will be noted at the top.

9. Additional Notes

  • No automated decision-making is used in our services.

  • International transfers of personal data do not occur in normal operations.