PRIVACY POLICY
Privacy & Cookie Policy
Last updated: 7th October 2026
At Honeybourne Pottery, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect information when you use our website, book a workshop or contact us.
1. Information We Collect
We may collect:
Contact details: name, email address, telephone number and address
Booking details: workshop, date and participant information
Access or support requirements: where voluntarily provided
Payment information: processed securely by third-party payment providers such as Stripe or PayPal
Technical information: such as IP address, browser and device information, including through cookies and analytics
For participants under 16, information is provided by or with the consent of a parent or guardian.
2. How We Use Your Information
We use your information to:
process and manage bookings and payments;
respond to enquiries and provide customer support;
send booking confirmations, reminders and important workshop information;
share relevant information with workshop staff or providers where necessary for workshop delivery, safety or accessibility;
improve our website and services; and
meet our legal, accounting and tax obligations.
Our lawful bases for processing are contract, legal obligation, legitimate interests and consent, depending on the circumstances.
3. How We Protect and Retain Your Information
We take reasonable technical and organisational measures to protect your personal information and limit access to those who need it.
We retain information only for as long as necessary. Booking and financial records are retained for the periods required by law, including for accounting and tax purposes. Enquiry and other personal information is retained only as long as reasonably necessary.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers who help us operate our business, including Squarespace, Checkfront, payment providers and analytics providers such as Google Analytics. We may also share relevant participant information with workshop staff or external workshop providers where necessary to deliver a workshop safely and effectively.
These providers may process information on our behalf and are required to handle it appropriately. Where information is processed outside the UK, appropriate safeguards are used where required by UK data protection law.
5. Cookies and Analytics
Our website uses cookies and similar technologies.
Essential cookies are necessary for the website and booking system to function, including maintaining booking sessions and booking baskets. These do not require consent.
With your permission, we may use analytics cookies, such as Google Analytics, to understand how visitors use our website and improve our services. These are optional and will only be used where you have given consent.
You can accept or reject non-essential cookies when you visit our website and change your preferences at any time through our cookie settings. You can also control cookies through your browser settings, although disabling essential cookies may affect website or booking functionality.
Our third-party services may also use cookies or similar technologies where necessary to provide their services.
6. Your Rights
Under UK data protection law, you may have the right to:
access the personal information we hold about you;
ask us to correct inaccurate information;
request deletion of your information where applicable;
withdraw consent where processing is based on consent;
object to certain processing; and
request a copy of your information in a portable format where applicable.
To exercise your rights, please contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
7. Contact Us
Honeybourne Pottery
3 High Street
Honeybourne
Worcestershire
WR11 7PQ
Email: info@honeybournepottery.co.uk
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on our website, with the date of the most recent update shown above.